They never answer the phone!
I have been transferred 6 time .I am still on the phone trying to make an appointment; Apparently there is not one person that is pleasant or knows what they are doing. I finally got to the ct scan department and she was rude and asked me what my test was after I told her what was written. Rude Rude and more Rude and it just makes me so upset. How is it that people like this can even get a job. When there are overwhelming amount of people out there that want to work and have a good disposition. Oh by the way I am still on hold. She has not come back to me.
So far no good. We have not even seen a doctor yet and we are already having problems. First I made an appointment for the 21st at 12 PM my daughter is a freshman in high school I need to high school physical in order to go to school I did make an agreement with the nurse for the doctors
Horrible and rude customer service. Clinic itself and staff are great but the phone system is unprofessional and the woman who answer are beyond rude.
So 2nd visit was awful. Had a appointment at 10am. Witch was very hard to get. My daughter needed this appointment to be in school. After standing in line for over a half hour with people who didn't even have a appointment witch I was told the doctor would not see us if we didn't have a appointment. So here I am for a half hour waiting. When I'm finally up the receptionist tells me I don't have insurance. I was like yes I do I'll call and verify witch is something she should have done. Then has nerve to tell me to step back in the back of the line and she is canceling my appointment. She will see if the doc still has time for me since I was late. I was like I was not late and I will not go to the back of the line. The receptionist Marabel said fine then the doctor won't see you at all. You have to recedule I then threw a fit stating I wanted to speak to the doctor. Someone came out put my info in come to find out Marabel the receptionist was entering my info wrong. This person I'm sure is under paid and over worked. But guess what we all are. So I will not stop until Marabel is fired as she does not deserve her job someone else would be happy to fill her place. Further more now they are calling everyone who came in after me. Gonna flip out.
Absolutely terrible! These people have not one clue about what they are doing and or do not care. I went in for an allergic reaction I had to using detergent and not only did I not recieve a proper intake (an exam of any kind) befitting a doctors office but instead it seemed my problen wasnt taken serious and like I wasting doctor Patels time, after asking very little questions and looking at my arm and only after I prompted her to look at my arm she gave me 2 prescriptions which did zero to lessen said rash I had and as I write this still do but then failed to even have the staff make me a follow up appointment and it wasnt until I asked "am I supposed to make an appointment for a follow up/ real intake" i was told " no come in as needed" so that seemed a bit weird, then after using prescription and them not working I went back in and it was as if i never had been there no one knew why i was there or who i was, finally when i did get called in by a nurse she was finding out who i was what was happening and how she should have this info at the very least and all she could do was roll her eyes at the lack of professional behavior from her co-workers a d say to me " im so sorry, this should have all been done including an exam, Im so sorry" so then she tried helping me by setting an appointment with a doctor that wasnt mine for the next day and also an appointment for my doctor the day after for an actual examination so that my doctor and this medical place had some pedigree info on me and we could finally get to treating me well the doctor i saw gave me the same prescription plus another medication which i asked about and showed her a picture of and she then looked like i gave her the answer or like she knew bow to get rid of me but she just said " yeah i can prescribe that to you" and then prescribes me only enough ointment (of which i just asked about) to maybe cover some my arms an torso and the rash is head to toe so again no help there the next day i went to my 11:30 a.m appointment and as im signing in at the front desk the man behind the counter asks me "where are you going?" To which I reply " to the doctors office to see my doctor" he then says " no one is there, they went to lunch they will return in one hour" i then said "how could that be I have an appointment for 11:30 to see the doctor, an appointment the doctors office made" he looked at me like i was speaking an alien language I walked out and called the # on the back of my county care card and told them what i told all of you reading this, sorry for improper sentence structure but im very pissed this makes me even more skeptical of our health care system thats setup for the not as well off ( fixed income families or elderly people) quality health care should be given to everyone who seeks it from a professional, what happens at vista healthcare is anything but professional or caring
Vista Health Center is a US Health facility based in Palatine, Illinois. Vista Health Center is located at 1585 Rand Rd, Palatine, IL 60074, USA.
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