This immense combination store is heads and heels better than the old location in the now ghost town strip mall on Rand and Dundee. In fact, there is so much to look at it's a little overwhelming. In my opinion, this is by far the best suburban Chicago location. Far more items on clearance and a vast selection compared to other stores. The only thing that is similar is that the clearance shelves tend to be a mess, so they need more attention. I found several open, half-eaten food items (some people have nerve!), a few broken ceramic items, and an aisle where enormous framed pictures had fallen over onto the ground. I've never seen so many personnel working on the floor and there were more cashiers as well. The restrooms are all the way in the far back corner of the store - by the time I circled around a second time to find them, I nearly peed in my pants.
This is hands down one of the best TJ Maxx I've ever been to! They have the most stylish items and their staff is awesome! I want to shout out Kevin I think he's the manager for excellent customer service!
It just seems cluttered all the time. If you go into the pots and pans section and sneeze 5 pans will fall down. It's got a great selection and some things are crazy expensive but if you are going there already knowing what your getting any where to find it then it's not bad. Also, I hate the 1/4 mile checkout lane they funnel you through so they have all their cheap products for you to stare at while you wait in line.
On October 14th, I visited TJ Maxx on Dundee road in Palatine, IL as I always do. I have recently moved to Chicago, but up until this point this was by far the cleanest TJ's and had the most variety. Earlier in January of 2017 I purchased a gold framed designer mirror but had to leave it at the store because it would not fit in my car. I was given a white slip for a later pickup by a customer service associate, and told that I could come and pick it up whenever I'd like. However a few weeks down the line I was given a courtesy call and asked if I would still like the mirror and I told them I would not be able to come get it. The associate in turn told me that I could use the white slip in place of a gift card and come back whenever I had the time- great! So on October 16th after an hour of shopping in TJ Maxx, and an extremely long wait in line I was finally at the front and met by a very pleasant cashier/store manager. When I presented the white slip to her she said it wouldn't be a problem for me to purchase my items as the physical gift card should be in the back. Lisa, the manager over Home Goods spent about 15 minutes looking in the back of the store and said they couldn't find a gift card, and that it was "strange" that we were given a white slip instead of a pink one, and that she could find no record of us ever having been in the store, or any record of any gift card waiting for my pickup. The way she phrased her sentences led me to call her out on if she thought we were trying to STEAL what we were trying to purchase. She denied it of course however it didn't take away from the fact that I felt like she was leading on to this. She stated that there was nothing she could do, no apologies, no sincerity for me having to wait as long as I did- but she could send a gift card through the mail. FINE. She took our address down and we should receive it, in her words, in 3-5 business days. 3-5 business days passed and she called me and asked if she could AGAIN get my name, and address to resend the gift card. It is now November 2nd, and I have yet to receive a gift card. So I take the "pleasure" of calling the store to find out where my gift card is, and low and behold it was just sent out Monday October 30th. No one bothered to call to inform me, and Lisa stated that she believed it was sent out on Monday- so no certainty. Again no apologies offered, and didn't even say bye when she hung the phone up like I'm the one bothering her for inquiring about MY gift card. Needless to say, I WILL NEVER EVER step foot back into this location again, and I will make sure to tell all of my family and friends not to either. I will make sure that Yelp gets a review along with Google, and my blog. This is ridiculous, and Lisa's customer service is HORRENDOUS.
I love to visit tj maxx...it's always a fun experience. So many pretty and interesting things. 4 stars!
T J Maxx Homegoods is a US Department Store based in Palatine, Illinois. T J Maxx Homegoods is located at 715 E Dundee Rd, Palatine, IL 60074, USA.
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