The store itself is nice with plenty of accessories and while not a huge selection of bikes, they have it where it counts...quality and range of use.
Service is pretty hit or miss here, unfortunately. Years ago I showed up with a friend and we just wanted two new seats (that we bought elsewhere) put on for us. They were happy to do it. Yesterday we went in for the same thing and whom I believe was the owner met with us, and I rather he didn't quite frankly. "You want me to put 'THOSE' on your bike?" he said in the most condescending tone. He went off on us what a poor purchase it was and how 'fast we would be back in here to take them off' if we had him put them on. He ends it with, 'if you really want them, want to borrow my wrench and put them on?" Sorry, I thought this was a BIKE SHOP, not a place to be ridiculed.
Great shop! Hand built a set of custom wheels for me, they did an impeccable job...
Outstanding bike shop from sales to service, this shop genuinely cares about their cutomers. I would highly suggest this shop over any of the local bike shops, I have been to every one of them, thankfully I found Mike's Bikes. There was a time where I felt like it was normal for a bike shop to either screw you over royally on service, or if you aren't spending 10k on a bike they won't even talk to you. This is not the case at Mike's Bikes, every time I have been there they have treated me great, and serviced my bike perfectly, also every time I'm in the shop there are other customers getting the same treatment! Thanks for being such a great bike shop keep up the great work!
Walked in with questions, walked out with a bike. Sara was very helpful, she wanted to know what kind of riding I was doing and gave me several options to look at while very specifically pointing out the differences in each. Very knowledgeable, nice, and not pushy at all. Honestly a big part of the reason I walked out buying the bike she recommended for me.
I took my bike into a bike shop closer to me with some problems. Paid them and thought it was fix. After riding I notice that it was still the same. I then took it to Mikes and I got great service. They look at my bike and called me to tell me what was wrong with it. Even stuff that was not working right they and mention. I was really happy with the service and the fact that they got me in and got my bike fix in the short amount of time too. They are my go to guys now and that other bike shop just loss a customer! Great Job guys!
All in all great experience, had all my questions answered and purchased a new Specialized bike while on my lunch break. Can't beat that.
New bikes come with a flat repair and tune up within 1 year. Was told hassle free return/exchange (within reason) if something didn't feel right.
Mikes Bike Shop is a US Bicycle Store based in Palatine, Illinois. Mikes Bike Shop is located at 155 N Northwest Hwy, Palatine, IL 60067, USA.
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